How we use personal information
San Felipe Lodge processes personal information provided by guests, visitors, and prospective guests to manage reservations, deliver requested services, respond to inquiries, meet legal obligations, and share information directly related to the experience requested.
Your rights
You may request access to your personal information, ask us to update or correct it, request deletion where legally permitted, obtain evidence of consent, learn how your information has been used, withdraw consent where applicable, and submit questions or complaints under Colombian law.
Privacy requests and ARCO rights
Requests to access, correct, delete, or object to the processing of personal information may be sent to gerencia.sanfelipe18@gmail.com. Please identify the data subject and clearly describe the right you wish to exercise.
Security and retention
We use reasonable safeguards to protect personal information and retain it only for as long as necessary to fulfill the purposes described above and comply with applicable legal obligations.